Refund & Cancellation Policy

This policy applies to payments for Occyra’s paid plans: the Event Pass (shown as Premium Event) and Pro and Team subscriptions. It forms part of our Terms of Service. Payments are processed by Razorpay.

Except as described in this policy or required by law, all payments are final and non-refundable. This includes payments for unused time, unused features or AI allowance, events you did not publish, plan downgrades, dissatisfaction with AI-generated content, and accounts closed because the Terms were broken.

The free plan lets you create, edit, and preview an event page before you pay. Please use it to check that Occyra suits your needs before you buy.

An Event Pass is a one-time payment that unlocks premium features for one specific event for the validity period shown at purchase and on your billing page.

• Event Passes are non-refundable once payment succeeds.
• No refund is given if the event is cancelled, postponed, or rescheduled, if you do not publish or use the page, if guests do not respond, if the pass reaches the end of its validity period, or if you later upgrade to a subscription.
• An Event Pass applies only to the event chosen at checkout. It cannot be moved to another event or workspace, and it cannot be exchanged for credit.
• An Event Pass does not renew automatically.

The limited exceptions in “When we will issue a refund” still apply, for example if you were charged twice for the same pass.

• Pro and Team subscriptions renew automatically at the end of each monthly or yearly billing period until you cancel.
• You can cancel at any time before your next renewal date. Cancellation stops future charges. You keep paid features until the end of the period you have already paid for.
• We do not give full or partial refunds for the rest of a monthly or yearly period after you cancel, or for renewal charges made because a subscription was not cancelled in time.
• If you change plans, any price difference, credit, or timing is shown before you confirm. No refund is given for the difference unless we say so at that point.

Use the cancellation controls in your billing settings where available. Otherwise, email contact@occyra.com from the email address on your account with the subject “Cancel subscription” and your workspace name. We will confirm by email.

Cancelling a payment mandate with your bank or Razorpay may stop future charges, but it does not by itself tell us you want to cancel. Please also tell us so that your account is updated correctly.

We will refund a payment, in full or in part as appropriate, if:

• you were charged more than once for the same purchase, such as two payments for one Event Pass;
• you paid but the plan or pass was never activated because of a technical problem on our side, and we cannot fix it within a reasonable time;
• we charged a subscription renewal after you sent us a valid cancellation request before the renewal date; or
• applicable law requires a refund.

Please contact us as soon as possible, ideally within 30 days of the charge, so we can investigate. Include your account email, the payment date and amount, and the Razorpay payment or order ID if you have it.

In exceptional circumstances, we may choose to offer a full or partial refund, credit, or extension that this policy does not require. Any such goodwill gesture is entirely at our discretion, applies only to that specific case, and does not create any obligation to do the same again for you or for anyone else. It does not change or waive this policy.

• Approved refunds are returned to the original payment method through Razorpay, in the currency of the original payment.
• Once we start a refund, the time it takes to reach you depends on your bank or card issuer.
• We are not responsible for currency conversion differences or fees charged by your bank or card issuer.
• When a payment is refunded, the paid features it unlocked end, unless we agree otherwise.

Please contact us before disputing a charge with your bank. Most billing problems can be fixed faster directly. While a chargeback or payment dispute is open, we may suspend paid features or the account.

If we suspend or close your account because you broke our Terms, no refund is due. If we close your account for any other reason, or permanently discontinue the Services, we will refund the unused portion of any prepaid fees on a pro-rata basis, as described in our Terms of Service.

Nothing in this policy limits any rights you have under applicable consumer protection laws that cannot be excluded by agreement.

Billing, cancellation, and refund requests: contact@occyra.com.

Complaints and grievances: contact@occyra.com (subject line “Grievance”). We acknowledge and resolve grievances within the timelines required by applicable law.